Sent with care.
Returned without worry.
Everything you need to know about how an order reaches you — and what happens if it needs to come back.
How a return works
Four steps, start to refund — no forms to print, no waiting on hold.
Start the return
From "My Account > Orders," or write to us with your order number, within 15 days of delivery.
We arrange pickup
A courier collects the piece from your address where pickup is available; otherwise we'll share a prepaid ship-back label.
We check it over
Unworn, unwashed, tags attached. We'll email you once it's received and inspected.
Refund or exchange
Refunded to your original payment method, or shipped back out in a new size — your call.
Getting to you
- —Processing: orders leave our care within 1–2 business days of being placed.
- —Delivery: typically 3–7 business days across India, depending on your pin code.
- —Tracking: sent to your email and SMS the moment your order ships.
- —Cost: shipping is free on every order — no minimum spend.
Good to know before you return
- —Pieces marked Final Sale and opened fragrance items can't be returned or exchanged.
- —Everything else is returnable within 15 days of delivery, unworn with tags on.
- —Refunds land back on your original payment method within 5–7 business days of us receiving the return.
- —Prefer a different size or colour? Say so when you start the return — we'll send it out as soon as the swap is confirmed.
A few common questions
What if my order arrives damaged or wrong?
Write to us within 48 hours of delivery with your order number and a photo of the piece — we'll send a replacement or a full refund, and you won't need to pay for return shipping.
Do you ship outside India?
Not yet — right now Bloomazz ships across India only. We'll share it here first when that changes.
Is Cash on Delivery available?
Where serviceable by our courier partners, yes — you'll see COD as an option at checkout if your pin code qualifies.
Can I change or cancel my order after placing it?
If it hasn't shipped yet, we're usually able to adjust or cancel — write to us with your order number as soon as possible and we'll do what we can.
How do I check where my order is?
Use the tracking link sent to your email once your order ships, or check "My Account > Orders" for the latest status.
Still have a question?
We read every message ourselves — write in and we'll get back to you.
Email us